Frequently asked questions
Due to the ever increasing number of POIplace user, the number of incoming
e-mails has grown to such a level that it is no longer possible to answer all of
That was the reason for this page: a list of frequently asked questions and
Where should I install CheckPOInt?
You should install CheckPOInt in the main memory of your Pocket PC; don't
install it on a storage card.
Where does CheckPOInt store its data?
CheckPOInt stores its data on your Pocket PC.
Images are stored in the
folder "My documents\CheckPOInt Files".
Overlay files are stored in the folder
that contains TomTom Navigators map data (e.g. "\SD
Card\Benelux Naviagor Map").
CheckPOInt and TomTom Navigator
Why does TomTom Navigator not show the POI's I've
downloaded? How can I make POI's visible on the map?
After you've synchronized and downloaded POI's, you have to tell TomTom Navigator explicitly that
it should show the POI's on the map.
To do so,
go to the "map" view of TomTom, and from its "File" menu select the option
"Properties". Then select the third tab, and you will see an overview of all
available POI types. Select the ones you want to see on the map.
How many overlay files can TomTom Navigator handle?
Depending on the version of TomTom Navigator, the maximum number of overlays is 31 or 63.
So, make sure not to select more than the maximum number of overlays in the
What does it mean when TomTom
Navigator gives the following warning:
"too may poi files, loading aborted"?
See the previous question for
the cause of this situation.
When TomTom Navigator shows this error message, the only thing you can do is
to remove overlay files by hand:
- Start the "File Explorer" application on
your Pocket PC.
- Go to the folder that contains the map
data that TomTom Navigator makes use of
(e.g. "\SD Card\Benelux Navigator Map")
- Them remove those files with the
extension ".OV2" that you don't really need
How can I see that CheckPOInt is running?
See the manual page!
Is it true that CheckPOInt slows down TomTom Navigator?
It's not CheckPOInt that slows TomTom Navigator down. In most cases that is
caused by the number of overlay files you're using.
CheckPOInt and other navigation systems
Does CheckPOInt work in combination with TomTom
Navigator on Palm PDA's?
No, CheckPOInt only works in combination with TomTom Navigator on the
Microsoft Pocket PC or Windows Mobile operating system.
Does CheckPOInt work in combination with TomTom
Go, Alturion, Engin and/or Navigon?
The answer to all these questions is: no.
CheckPOInt only works in combination with TomTom Navigator on the Microsoft
Pocket PC or Windows Mobile operating system.
CheckPOInt and POIplace
What does it mean when CheckPOInt give the
following warning: “The email address and / or security code is invalid”
It means that CheckPOInt tried to verify the combination of the
e-mail address and security code you entered in the
window, and POIplace responded that it does not know the combination you
The most common cause is that you did not enter the security code exactly as you
received it. Please make sure to do so!
To help you out: the security code exists of 8 letters, with alternating
capitals and non-capitals (e.g. "AaBbCcDd").
Don't enter your (self-chosen) password; enter the security code you received in
Another frequent cause for problems in the validation of the e-mail
address / security code combination is that CheckPOInt has problems connecting
to the POIplace website. See the following questions for more information about
What's wrong when CheckPOInt warns that it cannot
connect to the POIplace website?
The most common cause for this situation is that the settings for
connecting to the internet are wrong.
Go to the Internet Settings
window to make sure that CheckPOInt uses the right settings to connect to the
If that does not solve the problem, please read the
page about connecting your Pocket PC to the internet and follow the
What went wrong when CheckPOInt tells me that an unknown error occurred while it
was refreshing or synchronizing?
In most of the cases when an unknown error occurs this has to do with
To do this, follow these steps:
- On your Pocket
PC start up the Internet Explorer
- From the menu
"Tools" select the item "Options"
- Go to the tab
- Make sure the
checkbox called "Allow cookies" is checked
CheckPOInt shows this same error message when something unexpected
happened in the communication with POIplace, e.g. a time-out.
Most of the time this is caused by heavy traffic on the internet and/or the
Simply try again later.
I try to synchronize but CheckPOInt keeps telling me that
I should first select the country of the map that TomTom Navigator currently
uses. But the list for selecting a country is empty. What's wrong?
Before you can
synchronize you first have to refresh to retrieve information about
the overlays that are available on POIplace.
So first click the "Refresh" button before you click the "Synchronize" button.
downloaded the overlays from POIplace, put them in the right folder on my Pocket
PC, they are visible in CheckPOInt but the images are not shown; how come?
answer is: don't download the overlay files by hand, but use the
synchronization features of CheckPOInt instead!
CheckPOInt will automatically download the overlays, their images and make sure
they are all placed in the right folders on your Pocket PC.
can't connect my Pocket PC to the internet. Can I still use the synchronization
No, you can't use the synchronization features.
But you can download the overlay files from POIplace by hand, and then transfer
them to your Pocket PC (by hand as well).
Recording new POI's
When I add a POI on TomTom map using TomTom's own functions, the new
POI does not appear in the list of recorded POI's.
That's true. The list of recorded POI's only shows POI's you recorded using
CheckPOInt's POI recording functions, and only
such POI's can be synchronized with POIplace.
The screenshots on the website show a Windows XP look-and-feel; how did
you get that on your Pocket PC?
The XP look is thanks to FaceLift